+DESIGN Consulting The contact center accomplishes evolution more and more. Uniting of field live know-how and IT solution
Simulation&analysis function of scheduling
Possible to obtain the composition of the number of workforce according to a present shift. Besides that, easy to review of the addition, abolition, and the number of allocated workforce to newer shifts and change the verification of the result.
Management and analysis function of human resorce
Possible to analysis the situation which center has a problem or support decision making whether it is necessary to strengthen the adoption. And easy to forecast the inbound acceptance ability of new face workforce and increase of sales.