High work volume prediction accuracy
It has several prediction engines, including a machine learning engine. Anyone can use the automatic forecasting feature to predict without understanding the complexity. In addition, there are many other forecasting options that can be adjusted manually.
Time and attendance management in accordance with the Labor Standards Act
Sweet is browser (IE) based so you can manage your time and attendance from anywhere, in accordance with the Labor Standards Act. As this product is made in Japan by a Japanese company, the work rules are realized as a matter of course in Japan.
Place people fairly and effectively
Adjust the Saturdays, Sundays, days off, consecutive holidays, breaks, etc. fairly and equitably. This allows you to effectively allocate the most appropriate work while maintaining fairness.
On a certain scale, this kind of consideration is difficult to be done manually. The fairness considerations that have been carried out vaguely in the past can now be carried out systematically and accurately.
Automatic creation of free seating chart
You can automatically create a seating chart for free seats each day. In order to maintain social distance, it is possible to sit one seat at a time or not to sit across from each other. It is also possible to place newcomers around the manager, group people together by task, and make sure that agents who don't get along are seated away from each other.
Real-time status confirmation
You can check the status of each agent's call (on call, on hold, in post-processing, etc.) in real time. You can also change the skill of an agent sitting on a specific island when it reaches its peak.
In addition, you can also check call waiting information and service levels for each business in real time.
The Sweet Series is constantly evolving to meet the needs of our customers and adapt to changes in social conditions. We have evolved to be backward compatible, so you don't have to worry about losing your existing features.
A wealth of features based on many customers' requests
Most of the functions of Sweet are based on the customer's request, considering what the customers are troubled and what kind of functions they really need.
Even if you don't plan to use a feature, it may contain a lot of ideas you haven't considered before.
Integration with various contact center systems
It can be automatically linked with various switching systems and CMS.
It is possible to obtain call volume information automatically from the switching system, and to link the arrival and departure time information with the time card system.
Sweet Series is made purely in Japan by our employees. We have a large number of technicians who are familiar with our products and are adept at working with external systems.
Flexibly adapted to the Japanese climate and social conditions
Unlike WFM (Workforce Management System), which is designed to cut costs by matching incoming calls with a lean workforce, the Sweet Series is focused on ES (Employee Satisfaction), managing people fairly and equitably to fit the Japanese culture and social context.
You can use the system either in the cloud or on-premise.
Please contact us to discuss the most appropriate implementation method for your situation.