| Service Days | Our Business Days (Monday-Friday: Excluding year end holiday) |
| Service Time | 9:00am-5:00pm |
| Service Method | By E-mail |
| Service Contents | ①Provides the Revision Up media ②Provides the Version up media by annually ③Provides the bug-fix patch media |
| Service Days | Our Business Days (Monday-Friday: Excluding year end holiday) |
| Service Time | 9:00am-5:00pm |
| Service Method | By E-mail + Telephone |
| Service Contents | Same as Normal Maintenance |
| Service Days | Our Business Days (Monday-Friday: Excluding year end holiday) |
| Service Time | 9:00am-5:00pm |
| Service Method | By E-mail + Telephone |
| Service Contents | ①Via VPN, PWS will access your Sweet Servers in order to confirm the Sweet's screen and support operation with E-Mail and Phone. (planned annually) |
| Others | The extra charge will be needed for Internet/VPN connection (initial and running fee) and PC. |
| Hours to visit | With in 6 hours. (Let us consult with far distance) |
| Service Contents | When the PWS engineer is needed to install Sweet's module due to product module release or DB update without remote option, PWS send the engineers to customer and do install work ( 1day : 8hours). The service time is 9:00am to 5:00pm in our business day. |
| （Travel Expense：
In Tokyo Area, Free Outside Tokyo Area, Additional Travel and Accommodation fee are needed.) |
| Hours to visit | With in 8 hours. (Let us consult with far distance) |
| Service Contents | When the PWS engineer is needed to install Sweet's module due to product module release or DB update without remote option, PWS send the engineers to customer and do install work ( half day : 4hours). The service time is overtime from 5:00pm in our business day. |
| （Travel Expense：
In Tokyo Area, Free Outside Tokyo Area, Additional Travel and Accommodation fee are needed.) |