Monitor Status

  • The employee's contact status can be monitored in real time
  • For talk, wait, hold, and prep time, etc., the seat color changes
    so at a glace you can easily see the entire floor's employee status.
  • Two levels of thresholds can be set for the status. If a booth exceeds level 1,
    it will turn yellow. For level 2, it will turn red.
  • Change the view to show the seat map
  • From the My Page tab, the logged in user can select and confirm a single seat.

※The following are optional functions:

・Employee voice monitoring
・Display help
・Display away reason (After returning, the reason will not display)

agent watch picture

Sweet Seat Manager Monitor Status

Only the seats the Administrator selects will be displayed for confirming status

Sweet Seat Manager Monitor Status

Changing the Seat Map Display

Sweet Seat Manager Monitor Status