Sweet Q is the application which helps understanding each real-time statistic data and taking right actions for realizing "Dynamic Management".Managers can achieve more effective center operation by cutting down the process for understating current situation, judgment and giving instruction with Sweet Q.
Main Functions
- Real-time Queue Status Monitor Function
- Real-time Seat Status Monitor Function
- Real-time Call Volume Data Confirmation
- Push Alert & Alert Confirmation
- Sending the mail to managers for next action
- Voice Monitoring from screen of Seat Status Monitoring
- Skill Change
Supported Matrix of PBX/CTI model & Version
| Integration Type | Avaya | Genesys | Cisco | |||
| Product | Version | Product | Version | Product | Version | |
| Realtime Status | CMS | R15 R16 |
StatServer | 8.0.000.30 8.1.000.19 8.1.000.38 8.1.000.39 8.1.200.29 |
Cisco Enterprise (UCCE) |
7.5 8.0 8.5 9.0 |
| Historical | CMS | R15 R16 |
Data Mart | 7.6.000.17 | Cisco Enterprise (UCCE) |
8.0 |
| Voice Monitoring | AES | R4.1 R5.2.3 R6.3.3 |
TServer | 8.0.400.25 8.1.000.44 8.1.000.77 |
Cisco Enterprise (UCCE) |
7.5 8.5 9.0 |
| CM | R4.0 R5 R6.3.9.1 |
|||||
| Skill Change | AES | R4.1 R5.2.3 R6.3.3 |
ConfigServer | 8.0.3 8.1.000.16 8.1.200.25 8.1.300.09 |
- | - |
| CM | R5 R6.3.9.1 |
|||||
| Call Trace | AES | R5.2.3 | TServer | 8.0.101.04 8.1.000.91 8.1.001.11 |
- | - |
| CM | R5.2.1 | ConfigServer | 8.0.3 8.1.000.14 8.1.200.17 |
- | - | |
Please contact us for the other PBX/CTI model & version do not described in this list.
For more details, please contact us.
E-mail : sales@pw-s.com