Easily scheduling with detailed conditions and calculate needed number of communicators in consideration of productivity, work load, no futileness and impartiality.

Achievable scheduling with groupware functions. Scheduling with accepting the filed requests of day off and shift change at 365days center. Accelerate field communicators and Employee Satisfaction (ES).

Besides scheduling and groupware functions, each communicator's "Karte: record card" function is added.Possible to use it as management by objectives of the Communicator and the division. (results, monitor evaluation, training results, and interview history)

Possible to arrange seating and confirm the contact status such as inbound, logout and hold with seat layout. (Option: Monitoring, Help Display and Reason code display (After login, Display release)

Collect statistics data from infrastructure system(PBX,CTI,CRM..) in order to check the quality of communicators and achieve the total communicator's evaluation from result of monitoring, productivity and training including supporting level-up and follow-up.

Consultant Tool for BI report and communicator recruitment by simulating the future recruitment plan and create BI report.

Send and received messages by real-time and Action status of members are self-explanatorily. Possible to understand the help requests from communicators to SV, and support speedy by using third party call.

Easy to create the exam by web from Excel. Give the web exam and possible to confirm the advancement of operator's quality.