We prepare the maintenance services of Sweet Series.For more details,please contact us.

Sweet Software Maintenance 1.Normal Maintenance

Maintenance Fee:18% of license sales price

Service Days Our Business Days (Monday-Friday: Excluding year end holiday)
Service Time 9:00am-5:00pm
Service Method  By E-mail
Service Contents ①Provides the Revision Up media
②Provides the Version up media by annually
③Provides the bug-fix patch media
Option 2.Call Option

Maintenance Fee:18% of license sales price (Normal Maintenance) + 5% of license sales price (Call Option)

Service Days Our Business Days (Monday-Friday: Excluding year end holiday)
Service Time 9:00am-5:00pm
Service Method  By E-mail + Telephone
Service Contents Same as Normal Maintenance
3.Remote Option

Maintenance Fee:18% of license sales price (Normal Maintenance) + 5% of license sales price (Call Option) + 2%  of license sales price (Remote Option)

Service Days Our Business Days (Monday-Friday: Excluding year end holiday)
Service Time 9:00am-5:00pm
Service Method  By E-mail + Telephone
Service Contents

①Via VPN, PWS will access your Sweet Servers in order to confirm the Sweet's screen and support operation with E-Mail and Phone.
②Via VPN, Release bug-fix patch and install the annual version up media.

(planned annually)

Others The extra charge will be needed for Internet/VPN connection (initial and running fee) and PC.
4.Send engineers to customer

In Service Time:  \ 250,000

Hours to visit With in 6 hours. (Let us consult with far distance)
Service Contents When the PWS engineer is needed to install Sweet's module due to product module release or DB update without remote option, PWS send the engineers to customer and do install work ( 1day : 8hours). The service time is 9:00am to 5:00pm in our business day.
(Travel Expense: In Tokyo Area, Free
Outside Tokyo Area, Additional Travel and Accommodation fee are needed.)

Overtime Service :  \ 300,000

 Hours to visit With in 8 hours. (Let us consult with far distance)
Service Contents When the PWS engineer is needed to install Sweet's module due to product module release or DB update without remote option, PWS send the engineers to customer and do install work ( half day : 4hours). The service time is overtime from 5:00pm in our business day.
(Travel Expense: In Tokyo Area, Free
Outside Tokyo Area, Additional Travel and Accommodation fee are needed.)