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Sweet Wfm Shifting SV liberated from the shifting and the checking work attendance. An impartial shift without futileness in consideration of work volume can be easily made. Logically scheduling including change shift and break time. The schedule making thoroughly matched is achieved in the employment system for Japan local.
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Scheduling

Making the allotment of the shift, the repetition, and the allotment impartial can be facilitated. The result of the monthly/weekly shifting can be confirmed, and the adjustment of the shift frequency, work days and working hours can be facilitated.

Attendance management
Accelerate high productivity of the working attendance management. The operation business is strongly supported as the confirmation work table becomes unnecessary.Result data is totaled automatically, the analysis and the verification can be easily done. Moreover, a unique feature because of synchronization with the WFM function is to be able to make the best use of the analysis result for the following shifting.
Edit shift schedule View approval process
Reference and analysis
Display the visual graph and possible to decision making of prompt corporate strategy by showing the management index that supports to realize target.
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Management indicators for productivity：
service level, Communicator utilization rates, and average response time (AHT) number of inbound call and utilization rates
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Management index for profitability：
Cost per call, accuracy of call forecasting(Forecast vs Result), Other Cost(Forecast vs Result), Shrinkage
Forecast & Results: Calls/AHT Forecast & Results: Calls/Required staff Forecast & Results: Calls/Answer rate Forecast & Results: Calls/Cost

Shrinkage

Display cost Shift Schedule Export

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