Product List
Target(Results management of amount of inbound calls and AHT monthly)/
Results(Sales results management)/Quality(Management of monitoring evaluation)/
Skill(Management of training history and skill)/Interview(Management of interview history)
The optimization of center operation management is target.
Results(Sales results management)/Quality(Management of monitoring evaluation)/
Skill(Management of training history and skill)/Interview(Management of interview history)
The optimization of center operation management is target.
Accelerate high productivity of the working attendance management.
The operation business is strongly supported as the confirmation work table becomes unnecessary.Result data is totaled automatically, the analysis and the verification can be easily done. Moreover, a unique feature because of synchronization with the WFM function is to be able to make the best use of the analysis result for the following shifting.
Activate the organization by supporting communications and spontaneous intention.
Making the allotment of the shift, the repetition, and the allotment impartial can be facilitated. The result of the monthly/weekly shifting can be confirmed, and the adjustment of the shift frequency, work days and working hours can be facilitated.
Display the visual graph and possible to decision making of prompt corporate strategy by showing the management index that supports to realize target.
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- Management indicators for productivity：
service level, Communicator utilization rates, and average response time (AHT) number of inbound call and utilization rates - ●
- Management index for profitability：
Cost per call, accuracy of call forecasting(Forecast vs Result), Other Cost(Forecast vs Result), Shrinkage
