TOP　＞　Products　＞　Sweet Epm
Sweet Epm Groupware Realize the workflow management of attendance working together WFM and Groupware function. Contacting center operation system of the participation type from communicator equipped with groupware to WFM. Communicator's ES(Employee Satisfaction) can improve, and the scheduling that considers with the communicator's request is made logically. The correction can be facilitated.
FunctionNew function topics（meeting plan）
Groupwares
Activate the organization by supporting communications and spontaneous intention.
GroupwareTOP Schedule Information Message board
Time card My application situation inquiry Approval(manager function) Bulletin board Individual setting
Attendance management
Accelerate high productivity of the working attendance management. The operation business is strongly supported as the confirmation work table becomes unnecessary.Result data is totaled automatically, the analysis and the verification can be easily done. Moreover, a unique feature because of synchronization with the WFM function is to be able to make the best use of the analysis result for the following shifting.
Edit shift schedule View approval process
Read me first
Scheduling

Making the allotment of the shift, the repetition, and the allotment impartial can be facilitated. The result of the monthly/weekly shifting can be confirmed, and the adjustment of the shift frequency, work days and working hours can be facilitated.

Reference and analysis
Display the visual graph and possible to decision making of prompt corporate strategy by showing the management index that supports to realize target.
●
Management indicators for productivity：
service level, Communicator utilization rates, and average response time (AHT) number of inbound call and utilization rates
●
Management index for profitability：
Cost per call, accuracy of call forecasting(Forecast vs Result), Other Cost(Forecast vs Result), Shrinkage
Forecast & Results: Calls/AHT Forecast & Results: Calls/Required staff Forecast & Results: Calls/Answer rate Forecast & Results: Calls/Cost

Shrinkage

Display cost Shift Schedule Export

▲To Top Page