TOP　＞　Products　＞　Function　＞　Reference and analysis　＞　Forecast & Results: Calls/Answer rate
  • The difference between the forecasted call volume & answer rate, and the actual answer rate (calculated by dividing the number of answered calls by the total number of inbound calls) can be viewed and confirmed.
  • The forecast/results can be confirmed per campaign and queue.
  • The graph can be switched between day/week/month/3 months/year.Also, the time period can be selected.

Forecast & Results: Calls/Answer rate




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