TOP　＞　Products　＞　Function　＞　Reference and analysis　＞　Forecast & Results: Calls/Required staff
  • Confirm the differences between the result and forecast value of call amount/AHT and necessary workforce.
    These data are reflected by the automatic operation.
  • The results value and the number of excess and deficiencies to the forecast value of the necessary number of workforce can be analyzed in 15 minutes.
  • The transition can be analyzed by switching annually/quarterly/monthly/daily.

Forecast & Results: Calls/Required staf




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