TOP　＞　Products　＞　Function　＞　Reference and analysis　＞　Forecast & Results: Calls/AHT
  • Confirm the differences between the result and forecast value of call amount/AHT from ACD.
    These values are reflected by the automatic operation.
  • Can confirm forecast & result per campain & queue.
  • The transition can be analyzed by switching annually/quarterly/monthly/daily.

Forecast & Results: Calls/AHT




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